Refund Policy

1. Annual plans: thirty days, no questions

Ask within thirty days of your first annual payment and we will refund it in full. You do not have to justify it. If the traffic is not there yet, that is a fair reason and we would rather know.

After thirty days an annual plan runs to the end of its term. You can cancel at any point to stop it renewing, and you keep everything you paid for until the term ends.

2. Monthly plans: cancel any time

Cancel whenever you like. Your plan keeps running until the end of the month you have already paid for, then stops. We do not refund part-months, and we do not charge a cancellation fee or ask you to give notice.

3. What cancelling does not do

Cancelling never removes your listing. It reverts to a free listing, keeping the same credential badge it always had, and it stays findable in the directory.

People use this site to find help with a disability. Deleting a real trainer because a card expired would make the directory worse for the people it exists for, so we do not do it. The same applies to a failed payment: we let Stripe retry, and if it never succeeds the plan simply ends.

4. How to cancel

Sign in, open your listing, and use the billing link. That opens Stripe's own billing portal where you can cancel, change your card, or download invoices. If you would rather someone did it for you, email us and we will.

5. State Premier

State Premier placements are exclusive, so cancelling frees the state for somebody else. Annual State Premier agreements carry the same thirty day money back guarantee. After that, they run to the end of the term.

6. When we would refund beyond this policy

We will refund you, whatever the timing, if:

• You were charged twice for the same thing.
• A feature you paid for did not work and we could not fix it.
• We removed your listing for a reason that turned out to be our mistake.

The one case where we will not refund is a listing removed for a credential that could not be substantiated. That is the line the whole directory rests on.

7. How refunds arrive

Refunds go back to the card you paid with, through Stripe, usually within five to ten business days depending on your bank. We cannot send a refund anywhere other than the original payment method.